Total Quality Management In Genesis Fast Food Port Harcourt
ABSTRACT
This study investigated the
level-of total quality management implementation in Genesis fast food,
basically five (5) outlets in Port Harcourt. Four (4) research questions were
formulated to guide the study. Questionnaire was the instrument used in the
collection data and information. 511 questionnaires were distributed, 450 to
customers and 61 to staff. Out of the 450 given to the customers, 423 were
returned representing 94% of the copies distributed which is the response rate.
For the staff, the 61 questionnaires were returned. Statistical Package for the
Social Sciences (SPSS) was used to analyse the result. Descriptive statistics
was employed in analysing the data. Also employed were percentages and mean to
answer the research questions. The result indicated that Genesis fast food
implements total quality management to a reasonable level which is basically
the bed rock for their success for the past years.
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CHIBOKA, A (2021). Total Quality Management In Genesis Fast Food Port Harcourt. Mouau.afribary.org: Retrieved Dec 23, 2024, from https://repository.mouau.edu.ng/work/view/total-quality-management-in-genesis-fast-food-port-harcourt-7-2
AKOWUNDU, CHIBOKA. "Total Quality Management In Genesis Fast Food Port Harcourt" Mouau.afribary.org. Mouau.afribary.org, 04 Aug. 2021, https://repository.mouau.edu.ng/work/view/total-quality-management-in-genesis-fast-food-port-harcourt-7-2. Accessed 23 Dec. 2024.
AKOWUNDU, CHIBOKA. "Total Quality Management In Genesis Fast Food Port Harcourt". Mouau.afribary.org, Mouau.afribary.org, 04 Aug. 2021. Web. 23 Dec. 2024. < https://repository.mouau.edu.ng/work/view/total-quality-management-in-genesis-fast-food-port-harcourt-7-2 >.
AKOWUNDU, CHIBOKA. "Total Quality Management In Genesis Fast Food Port Harcourt" Mouau.afribary.org (2021). Accessed 23 Dec. 2024. https://repository.mouau.edu.ng/work/view/total-quality-management-in-genesis-fast-food-port-harcourt-7-2