Abstract
This study was on port
concession and the quality of service delivery in Nigerian ports, with Apapa
and Rivers ports as the focus. The survey research design was used. The
respondents of this study consisted of customers who do business in the ports.
The population of the study was one thousand, five hundred and forty seven
(1,547) and sample size of four hundred (400) was selected using stratified
sampling technique. Data were collected using a set of structured
questionnaire. Data generated were analyzed using descriptive and inferential
statistics, specifically with arithmetic mean, multiple and simple regression
analysis with the aid of E-view statistical package. Findings revealed that
private ownership had positive and significant effect on service delivery,
tangible and tangible and super-infrastructure, ship turn-around time among
others. Hence, we concluded that port concession positively and significantly
affected the quality of service delivery in Nigerian Ports. Based on these
findings, we recommend among others that port operators should as a matter of
urgency restructure their operational activities to reflect their mandate of
concession; Port operators should from time to restructure their operational
sequence so as to further reduce the ship turn-around time; the port operators
should adopt full utilization of Management Information System (Technological
application); the port operators should endeavour to revise and simplify their
operational operando so as to ensure that it captures and responds to
customers’ values and aspirations on regular bases.
ADAORA, F (2022). Port Concession And The Quality Of Service Delivery In Nigerian Ports. Mouau.afribary.org: Retrieved Dec 23, 2024, from https://repository.mouau.edu.ng/work/view/port-concession-and-the-quality-of-service-delivery-in-nigerian-ports-7-2
FLORENCE, ADAORA. "Port Concession And The Quality Of Service Delivery In Nigerian Ports" Mouau.afribary.org. Mouau.afribary.org, 06 Oct. 2022, https://repository.mouau.edu.ng/work/view/port-concession-and-the-quality-of-service-delivery-in-nigerian-ports-7-2. Accessed 23 Dec. 2024.
FLORENCE, ADAORA. "Port Concession And The Quality Of Service Delivery In Nigerian Ports". Mouau.afribary.org, Mouau.afribary.org, 06 Oct. 2022. Web. 23 Dec. 2024. < https://repository.mouau.edu.ng/work/view/port-concession-and-the-quality-of-service-delivery-in-nigerian-ports-7-2 >.
FLORENCE, ADAORA. "Port Concession And The Quality Of Service Delivery In Nigerian Ports" Mouau.afribary.org (2022). Accessed 23 Dec. 2024. https://repository.mouau.edu.ng/work/view/port-concession-and-the-quality-of-service-delivery-in-nigerian-ports-7-2