ABSTRACT

The study was on the impact of information and communication delivery systems on organizational performance. The specific objectives were to; examine if effective information and communication system affect organizational performance; ascertain if organization environment affect communication; verify if communication difficulties affect various management cadre in organization. The primary data was collected with the aid of a well-structured questionnaire. Additionally, personal observations and interviews also formed a critical means of data collection. A probability sampling technique was employed and the relevant respondent from each groups were selected by stratified sampling technique this is a method in which the population are divided into categories before selection is made. Data was analyzed using descriptive statistics such as frequency tables and percentages while chi-square statistics was used to test the hypothesis. The result showed that for the chi-square test on the effective information and communication system that affect organizational performance. The X2 calculated was greater than X2 tabulated at 0.05 (5%) significance level. Therefore, the null hypothesis that organisational performance does not depend on effective communication was rejected while the alternative hypothesis was accepted which suggests organisational performance depend on effective communication, for the result of chi-square on Organizational environment does not affect communication. The results as presented above shows that X2 calculated is greater than X2 tabulated at 0.05 significance level. Therefore, the null hypothesis that Organizational environment does not affect communication was rejected while the alternative hypothesis was accepted which suggests Organizational environment does not affect communication. For the chi-square test on communication difficulty does not affect various management levels in organization, the calculated chi-square value of was greater than the tabulated chi-square value. Therefore, the null hypothesis that Communication difficulty does not affect various management levels in organization was rejected while the alternative hypothesis was accepted. The implication of the result is that Communication difficulty to a large extent affects the various management levels in organization. The following were recommended, there should be a proper understanding in the use of language for communication between the various levels of management in an organization, a suitable channel of communication should be adopted in order to avoid communication breakdown. The needs of employees should be effectively communicated in order to enhance their performance. This would in turn enhance the overall performance of the organization.