ABSTRACT

This study focused on the impact of information and communication as a strategy for enhancing organizational The study was to specifically, to examine if effective information and communication system affect organizational performance; to ascertain if organization environment affect communication and  to verify if communication difficulties affect various management cadre in organization. 80 copies of a well-structured questionnaire were produced and administered on the respondents chosen from the study population. Relevant published materials were consulted for secondary information in the work. Results from the study showed that the model is fit for such study. Based on  the findings the null hypothesis 1 was rejected and the alternative hypothesis was accepted which suggests organisational performance depend on effective communication. From the findings the null hypotheses which stated that Organizational environment does not affect communication was rejected while the alternative hypothesis was accepted which suggests Organizational environment affects communication. From the result the findings the null hypothesis that Communication difficulty does not affect various management levels in organization was rejected while the alternative hypothesis was accepted. The implication of the result is that Communication difficulty to a large extent affects the various management levels in organization. Based on findings recommendations were made which includes a proper understanding in the use of language for communication between the various levels of management in an organization, also a suitable channel of communication should be adopted in order to avoid communication breakdown and there is needs for employees adoption of effectively communication skills  in order to enhance their performance. This would in turn enhance the overall performance of the organization.

TABLE OF CONTENT

Title page i

Declaration ii

Certification iii

Dedication iv

Acknowledgement v

Table of Content vi

List of Tables x

Abstract xi

CHAPTER ONE

1.0 INTRODUCTION

1.1 Background to the study

1.2 Statement of the problem 

1.3 Research questions  

1.4 Objective of the study

1.5 Research Hypothesis  

1.6 Significance of The Study

1.8 Limitation of The Study 

1.9 Definition of Terms 

CHAPTER TWO

2.1 LITERATURE REVIEW

2.2 Conceptual Framework 

2.3 Review Literature In Line With Research Hypothesis Variables.

2.3.1 Organizational Performance And Effective Communication 

2.2.2 Organizational Environment And Communication.

2.2.3 Communication Difficulties And Various Management Cadres

2.3 Communication Process 

2.4 Forms of Communication 

2.5 The Purpose of Communication

2.6 Principles of Communication

2.7 Review of Empirical Studies             

2.8 Summary of Related Literature Review 

CHAPTER THREE

3.0 RESEARCH METHODOLOGY

3.1 Research Design

3.2 Area of The Study 

3.3 Population of the Study

3.4 Sample and Sampling Techniques 

3.5 Sample Size Determination

3.6 Instrument For Data Collection

3.7 Validation of The Instrument     

3.8 Reliability of The Instrument     

3.9 Method of Data Analysis  

CHAPTER FOUR

4.0 DATA PRESENTATION, ANALYSIS AND DISCUSSION

4.1 Data Presentation: Data obtained from Research Questions

4.1    Data Presentation

4.2 Analysis of Data

4.3 Testing hypothesis

CHAPTER FIVE

5.0 SUMMARY, CONCLUSION AND RECOMMENDATION 

5.1 Summary

5.2 Conclusion

5.3 Recommendation 

REFERENCES

APPENDIX