ABSTRACT

Road Transportation was viewed by the researcher as a sine qua non in the economy whether developed or developing. Road transportation is seen as the engine of an economy. It links producers, suppliers, consumers and commuters. But poor, ineffective and inefficient road transportation systems have crippled development and the collapse of many economic and social activities which have resulted in dissatisfaction among the customers in the industry. This is characterized by poor management that has resulted in the loss of life and property including damages worth unquantifiable amount of money. The researcher used primary and secondary sources and methods of data collection in the study. The researcher presented the data in tables and used simple percentages to analyze the data obtained. The findings of the research among others were that road transportation is very essential for the movement of goods and people. Inefficient roads all over the country make commuters uncomfortable. Lack of maintenance culture by drivers always results in breaking down of vehicles and poor services rendered to customers causes dissatisfaction. The researcher recommended that good roads must be put in place to address the situation. Regular maintenance of vehicles and roads and provision of quality customer services for the satisfaction of the commuters who constantly use the roads and vehicles for their economic activitiesshould also be put in place.

TABLE OF CONTENT

Title page i

Certification page ii

Declaration iii 

Dedication iv

Acknowledgement v

Table of contents vi

List of table viii 

Abstract ix

CHAPTER ONE: Introduction

1.1 Background of the study 1

1.2 Statement of the problem 4

1.3 Objectives of the study 6

1.4 Research questions 7

1.5 Significant of the study 7

1.6 Scope of the study 8

1.7 Limitation of the study 8

1.8 Definition of terms 9

References 11

CHAPTER TWO: Review of the Related Literature 

2.1 Overview of transportation 14

2.2 Theoretical framework 16

2.3 Current literature on theories

  postulated above   20

References 39

CHAPTER THREE: Research Design and Methodology 

3.1 Research design 40

3.2 Sources of data 40

3.3 The population of the study 41

3.4 Determination of sample size 42

3.5 Methods of data collection 43

3.6 Methods of data presentation and analysis 44

CHAPTER FOUR: Data Presentation and Analysis 

4.1 Data presentation and analysis 46

4.2 Demographic characteristics 46

4.3 Testing of hypothesis 54

CHAPTER FIVE: Summary of Findings, Recommendation Conclusion 

5.1 Summary of findings 64

5.2 Recommendation 65

5.3 Conclusion 66

Bibliography 67

Appendix/Questionnaire 69