ABSTRACT

 The effect of effective conflict management on employee performance in selected tertiary institutions with special preference to Ahia Stale University, Uturu and Michael Okpara University of Agricullure. Umuclike was examined The specific objectives of the study were: to examine the effects of conflict management on employees' morale in ABSU and MOUAU, to identify the causative factors of conflict in ABSU and MOUAU, to examine the types of conflict prevaient in the two institurions and to assess the conflict management strategies adopted in the institutions. Data for this project was collected using a stratified sampling technique and the sampling size of the population was derived using Yaro Yamane 's formula which gave a sample size of 381. Data was collected with a well-structured questionnaire and was analyzed using per,:e111age technique and Pearson correlation techniques with the aid of Statistical tools for Social Sciences (.';PSS version 22) at 0. 05 level of significance was used to lest the hypotheses. The results of the study therefore reveal that there is significant and positive effect of conjlicl management on employees· morale in Ahia State University and Michael Okpara University of Agriculture. The study also showed that there are relevant causative factors of conflict in ABSU and MOUAU. More so, the findings of the study revealed that there are prevalent type of conflict in ABSU and MOUA U Finally, the findings of the study attested that there is significant and positive conflict management strategies adopted by the institutions. Based on the findings of the study. it was recommended that the organizations should embark on training and retraining of it employees in area of conflict management so as to create a conducive working environment Jor the employees. The study further recommended that there should be efficient and effective rnm1J111nication between and umong "" ,:ategories of the employees the organization. This will reduce conflict situations in the organization