ABSTRACT
This study focused on the impact of conflict
management strategies on organizational performance (a study of selected money
deposit banks in Abia State). The objectives of the study includes : to
investigate the relationship between conflict management and organizational
performance of the selected money deposit banks in Abia State of Nigeria; to
ascertain the relationship between Conflict Management and organizational
performance of the industry: to determine the challenges that affects effective
Conflict Management strategies in the industry performance in Nigeria. Survey
research design was adopted. Four money deposit banks were selected for the
study; they are Diamond bank, Zenith bank, UBA and Ecobank Pie. The population
of the study was 1263 and Taro Yamane sample size formula was used and 304
sample size was derived while 219 responded. The study utilized Karl Pearson's
Product Moment Correlation analysis with a value of 0.05 (level of
significance) that corresponds to a 95% confidence level. The result revealed
that there was significant relationship between conflict management strategies
and banks performance. Also the adoption and implementation of conflict
management strategies for the industry have a significant relationship on their
performance. There are also strong correlation relationship between challenges
affecting conflict management strategies and organizational performance of
selected money deposit banks in Abia State of Nigeria. It is also seen that the
correlation coefficient of productivity, profitability, increased market share
and competitive advantage were significant. This indicates that there are
positive and strong impact relationship between effective conflict management
strategies and organizational performance in the industry in Nigeria. The study
recommended that managers should involve and carry every party in conflicts
along while resolving conflicts to enhance employees' participation and sense
of belonging in the organization. Managers should also adopt and maintain good
conflict management strategies that will boost and improve performance of the industry.
MICHAEL, U (2026). Impact Of Conflict Management Strategies On Organizational Performance •:A Study Of Selected Money Deposit Banks In Abia State):- Okezie, Chukwuemeka . Mouau.afribary.org: Retrieved May 19, 2026, from https://repository.mouau.edu.ng/work/view/impact-of-conflict-management-strategies-on-organizational-performance-a-study-of-selected-money-deposit-banks-in-abia-state-okezie-chukwuemeka-7-2
UNIVERSITY, MICHAEL. "Impact Of Conflict Management Strategies On Organizational Performance •:A Study Of Selected Money Deposit Banks In Abia State):- Okezie, Chukwuemeka " Mouau.afribary.org. Mouau.afribary.org, 19 May. 2026, https://repository.mouau.edu.ng/work/view/impact-of-conflict-management-strategies-on-organizational-performance-a-study-of-selected-money-deposit-banks-in-abia-state-okezie-chukwuemeka-7-2. Accessed 19 May. 2026.
UNIVERSITY, MICHAEL. "Impact Of Conflict Management Strategies On Organizational Performance •:A Study Of Selected Money Deposit Banks In Abia State):- Okezie, Chukwuemeka ". Mouau.afribary.org, Mouau.afribary.org, 19 May. 2026. Web. 19 May. 2026. < https://repository.mouau.edu.ng/work/view/impact-of-conflict-management-strategies-on-organizational-performance-a-study-of-selected-money-deposit-banks-in-abia-state-okezie-chukwuemeka-7-2 >.
UNIVERSITY, MICHAEL. "Impact Of Conflict Management Strategies On Organizational Performance •:A Study Of Selected Money Deposit Banks In Abia State):- Okezie, Chukwuemeka " Mouau.afribary.org (2026). Accessed 19 May. 2026. https://repository.mouau.edu.ng/work/view/impact-of-conflict-management-strategies-on-organizational-performance-a-study-of-selected-money-deposit-banks-in-abia-state-okezie-chukwuemeka-7-2