ABSTRACT

This work examined the application of human relation principles in selected hotels in Umuahia. The aim was to investigate the extent of which the management of Hotel Royal Damgrete, Vilaroy Hotel. Hotel Heslon relate to their staff to ensure industrial harmony and productivity which brings about increase in profit. Survey method was used to collection of data, which involved the use of questionnaire. Two sets of hypotheses were formulated for the study. The analysis of the data gathered during the field study was done as well as the interpretation. Chi-square X2 statistical techniques was used to test the stated to test the stated  hypothesis. The study revealed that there is a significance relationship between the human relation principle and productivity in the hotel industry.  In conclusion, the management of the hospitality outfit have  began to realize the importance of  human relation in the industry as it brings about industrial harmony and ensure profit maximization. Among others workers motivation is important to ensure high productive, efficient and effective service delivery. Based on these finding it is recommended that knitting staff together will help in achieving organization goals and they must be good existing relationship between the service personnel and customers to ensure better customers to ensure better customer patronage.

TABLE OF CONTENTS

Title Page i

Approval Page ii

Certification iii

Dedication iv

Acknowledgement v

Table of Content                      vi

List of Tables viii

Abstract ix

CHAPTER ONE: INTRODUCTION 

1.1  Background of the Study 1

1.2 Statement of the Problem 6

1.3 Objectives of the Study 6

1.4 Research Questions 7

1.5 Significance of the Study 7

1.6 Scope of Study 7

CHAPTER TWO:  LITERATURE REVIEW

2.1 Conceptual Framework 8

2.1.1 Principles of Human Relations Approach 9

2.1.2 Attributes of Hospitality Industry 10

2.1.3 Motivation 11

2.1.4 Communication 13

2.2 Theoretical Framework 14

2.2.1 Motivation Theories and Models 14

2.2.2 Douglas MC Gregor Theory X and Y 15

2.2.3 Motivational Theories 17

2.2.4 Employee Motivation Need Theories 18

2.3 Schein Alternative Theory Assumptions About Man 19

CHAPTER THREE: RESEARCH METHODOLOGY

3.1 Research  Design 21

3.2 Area of Study 21

3.3 Population for the Study 22

3.4 Sample and Sampling Technique 22

3.5 Instruments for Data Collection Technique 22

3.6 Validation of the Instrument 23

3.7 Reliability of the Instrument 23

3.8 Data Collection Technique 23

CHAPTER FOUR:  RESU LT AND DISCUSSION

4.1 Data Presentation 24

4.3 Testing of Hypothesis 28

CHAPTER FIVE: SUMMARY, CONCLUSION AND RECOMMNEDATIONS

5.1 Summary 30

5.1.2 Major Finding 30

5 3 Conclusion 31

5.4 Recommendations 31

REFERENCE 33

LIST OF TABLES

Table 4.1 Number of Respondents 24

Table 4.2 Sex of Respondents 25

Table 4.3 Age Respondents 25

Table 4.4 Marital status of Respondents 26

Table 4.5 Educational Qualification of Respondents 26

Table 4.6 Working Experience of Respondents 27

Table 4.7 Analysis to find out whether human relation principles increase 

production in selected hotels 27

Table 4.8  Test table 28

Table 4.9 Statistical table X2 for hypothesis 29