ABSTRACT

Queuing situation develops when items arrive at a serving channel (single or multiply channel) for some type of service. In real life situations, the rate of service and waiting line becomes prominent measures of system performance .Apparently queuing system that is manual handled has some lapses. Chapter one, the author introduces the concept of queuing development with reference to public queuing system in general note. The background of ABC transport was also reviewed briefly. Chapter two, the literature review, reveals the evolution of queuing, concentrating on queuing concept queuing situation queuing theory and queuing analysis etc. with regard to queuing. Chapter three, the research methodology and system analysis investigate the procedure adopted for the current system and method of data collection. Chapter four cover the system design. Implementation and maintenance of the proposed system after a detail study of the existing system by specifying the input and output mode process with the appropriate diagram. Apparently documentation is also highlighted in this chapter; the research comes to completion in chapter five with numerous recommendation and conclusions by the author.