ABSTRACT

This study focused on communication and employees’ performance in organization: A study of West African Examination Council Umuahia and Zenith Bank plc, Abia State. Failure of effective communication which has caused dispute among workers led to this study. The specific objectives were to: examine  the relationship between communication and employees’ outputs, ascertain barriers in the written communication systems at the organization, explain how spoken communication affect the quality of services rendered by the employees’ of the organization. The study adopted descriptive survey research design. The population of the study consists of both employees of West African Examination Council, Umuahia and Zenith Bank Plc. Abia State which gives us a total of 614, comprising of 509 employees from Zenith Bank while WAEC was 105 employees. Taro Yamane formula was adopted to determine the sample size which gives us a sample size of 242 with WAEC having 41 employees and Zenith Bank having 201. Findings revealed that: effective communication has significant relationship with the output of the employees of West African Examination Council, Umuahia and Zenith Bank plc, written communication has significant relationship with the quality of services rendered by the employees of West African Examination Council, Umuahia and Zenith Bank Abia state.  The study concluded that sound communication can be influential in improving the accuracy and speed with which employees perform their tasks, coupled with other developments such as structures that will facilitate the ease of access and flow of communication. However, the study recommended that: All cadre of staff should be involved in decisions and issues that affect their performance, for it will lead to organizational development and it also recommended a result driven- communication since it gives room to measure results and performance in the communication process within the organization and this in turn impacts on decision making, problem solving as some of the issues undergo a bureaucratic process and this slows down dispute.