Effects Of Tran1ng And Development On Employees' Performance - Using Eko Hotel And Suites As A Case Study

ABSTRACT

The research critically examined "Effects of training and development on employees' performance", a case study of Eko Hotel arid Suites. Training and development is designed specifically to enhance the knowledge, skill, effectiveness and efficiency of staff for better customer's satisfaction, induced demand for the patronage of services, standard level and above all maximize the hotel's profit. The target population was one hundred but only ninety-three fully completed questionnaires were collected and analyzed using simple frequency, percentage counts and mean. Results from the data revealed that Eko hotel offers vestibule type of training, exempt junior staff during development programmes, adopt assessment centres, conferences and job rotation as training methods. Among the problems encountered during training and development were inadequate funds, equipment and training facilities, lack of qualified instructors and promotion of staff, which is usually based on favouritism and not by training received. Based on the findings from the study, it was recommended that management should provide adequate equipment and training facilities, allocate more funds as well as employed skilled and qualified instructors to conduct the training exercise, motivate staff by increasing their salary after   promotion of staff should be based on training received and not by favouritism.