DEVELOPMENT OF STAFF PERFORMANCE EVALUATION MODEL IN REGISTERED HOTELS IN UMUAHIA METROPOLIS

ABSTRACT

This work deal with the development of staff performance evaluation model in registered hotels in Umuahia metropolis, Abia State, Nigeria. Study had four specific objectives and was guided by four research questions. The specific objectives; to determine the performance evaluation models currently in use in hotels in Umuahia metropolis, find out whether employees of the hotels are satisfied with the way they are being evaluated by their employers, also find out whether the existing performance evaluation models as presently used motivates them towards high level of performance on their jobs and developed a performance evaluation model that can best serve the need for effective staff assessment in the registered hotels in Umuahia metropolis. The work also reviewed related empirical framework. Data generated was analyzed by the use of simple descriptive statistics which involves percentage and frequency for objectives 1, 2, 3 and 4. Population for the study was 230. The sample for the study was 146 which comprise of 4 management staff selected from each the six (6) hotels and 22 staff from the only 3 star hotel and 20 staff from the other five hotels. Instrument for data collection, the study used a structured questionnaire. In the findings, the staff performance evaluation methods did not meet the staff evaluation needs, a model had to be developed in order to motivate employees towards high level of performance. This work developed the combination of "halo effect and recent behaviour influence evaluation models" as perfect model for staff performance evaluation.

TABLE OF CONTENTS 

Title Page ﾿ i

Certification ﾿ ii

Dedication ﾿ iii

Acknowledgement ﾿ iv

Abstract ﾿ v

Table of Contents ﾿ vi

List of Tables ﾿ ix

CHAPTER ONE

INTRODUCTION ﾿ 1

1.1 ﾿ Background to the Study ﾿ 1

1.2 ﾿ Statement of the Problem ﾿ 4

1.3 ﾿ Objectives of the Study      ﾿ 4

1.4 ﾿ Researcher Questions ﾿ 5

1.5 ﾿ Significance of Study ﾿ 5

1.6 ﾿ Scope of the Study ﾿ 6

CHAPTER TWO 

LITERATURE REVIEW ﾿ 7

2.1 ﾿ CONCEPTUAL FRAMEWORK ﾿ 7

2.1.1 ﾿ The Concepts of Performance Evaluation ﾿ 7

2.1.2 ﾿ Importance of an Employee Performance Evaluation ﾿ 9

2.1.3 ﾿ Purpose of Performance Evaluation Models ﾿ 11

2.1.4 ﾿ Performance Evaluation Model ﾿ 12

2.1.5 ﾿ Performance Evaluation ﾿ 12

2.1.6 ﾿ Types of Performance Evaluation Models ﾿ 14

2.1.7 ﾿ Problems of the Existing Evaluations Models ﾿ 18

2.2 ﾿ THEORETICAL FRAMEWORK  ﾿ 17

2.2.1 ﾿ The Goal Setting Theory ﾿ 17

2.2.2 ﾿ Expectancy Theory ﾿ 17

2.2.3 ﾿ The Equity Theory ﾿ 18

2.2.4 ﾿ Need-Hierarchy Theory ﾿ 18

2.3 ﾿ RELATED EMPIRICAL WORKS ﾿ 18

2.4 ﾿ Summary of Review Literature ﾿ 19

CHAPTER THREE

3.0 ﾿ MATERIALS AND METHODS ﾿ 20

3.1 ﾿    Research Design, ﾿ 20

3.2 ﾿ The Study Area ﾿ 20

3.3 ﾿ Population For The Study ﾿ 21

3.4 ﾿ Sample/Sampling Techniques ﾿ 21

3.5 ﾿ Instrument For Data Collection ﾿ 21

3.6 ﾿ Data Collection Techniques ﾿ 22

3.7 ﾿ Validation Of The Instrument ﾿ 22

3.9 ﾿ Data Analysis Technique ﾿ 22

CHAPTER FOUR

DATA PRESENTATION, ANALYSIS, AND INTERPRETATION ﾿ 23

4.3 ﾿ Discussion of Findings ﾿ 28

CHAPTER FIVE

SUMMARY, CONCLUSION & RECOMMENDATIONS ﾿ 31

5.1 ﾿ Summary ﾿ 31

5.1.1 ﾿ Restatement of the Research Problem ﾿ 31

5.1.2 ﾿ Principle Findings ﾿ 32

5.2 ﾿ Conclusion ﾿ 32

5.3 ﾿ Recommendations ﾿ 33

5.4 ﾿ Contribution to knowledge ﾿ 33

References ﾿ 34-35

Appendices ﾿