Customer Satisfaction Of Air Travelers At Murtala Muhammed International Airport, Ikeja Lagos

ABSTRACT

This project, customer satisfaction of air travelers at Murtala Muhammed Airport, Ikeja is written to ascertain the level of quality service rendered to air passengers. There are various efforts in enhancing customer satisfaction but all centers to one aim, it is geared towards determining the present level of service rendered to the air travelers and also to design ways to improve the level of customer satisfaction by meeting upto customer expectation or surpassing customer expectation. Airport/Airline operators is in the position to ensure that customer value is ascertained by providing quality services, on the side of the airport operators, adequate and functional facilities provided at the airport will enhance the customer satisfaction. This project topic plays a continuous role in service quality at the airport, thereby increasing revenue and portraying quality and standard image of the airport as airport users look forward to a sqfe and quality service from the airport operators..