ABSTRACT

This  research  work  is geared  towards  ascertaining  the  effects  of electronic banking  on the operations  of banks  in Nigeria,   a study of United  Bank for Africa  (UBA) Plc Umuahia.  This work  aims at sensitizing  and keeping  the public abreast with the available products and services of electronic  banking as well as their delivery channels;  thereby reducing the long queues seen in our banks.  The positive and negative effects of electronic  banking in Nigeria  were also discussed.   The main objective of this study is  to examine the extent to which electronic banking affects banking operations of UBA Plc. This led  to four specific objectives that in-turn gave rise to four research questions  as well as four hypotheses.  The design for this study was the survey research design.  In achieving the objective of this study primary  data was collected from the staff of UBA  PLC   Umuahia.   Questionnaire   was  used   to   obtain   data   from  the respondent.  Thereafter  some  analysis   was  carried  out  using  Ordinary  Least Square (OLS) regression analysis. The findings revealed that electronic  banking has a significant effect on the operations of the banks in Nigeria.  Based on the findings, it was recommended among other things that government should pay more attention to infrastructure development especially regarding regular power supply, telecommunication  network,  literacy level   of the masses  e.t.c.  banks should  give   more  impetus  to  the  improvement   of  e-banking  products  and services.  They should ensure that the staffs have right skills to meet the needs of modem global  society.  They should  also carry out regular system upgrade that will facilitate total eradication or curb the activities of fraudsters. 

TABLE OF CONTENTS

Title Page

Declaration

Certification

Dedication

Acknowledgments v

List of Tables

Abstract

CHAPTER ONE: INTRODUCTION

1.1    Background to the study

1.2     Statement of the problem 5

1.3       Objectives of the study 6

1.4    Research questions 6

1.5     Research Hypothesis 7

1.6      Significance of the Study 7

1.7     Scope of the Study 8

1.8       Definition of related terms

CHAPTER TWO: REVIEW  OF RELATED LITERATURE

2.1. Conceptual Framework 11

2.1.1 Banking/Operations of Banks 11

2.1.2 Electronic Banking 14

2.1.3 Emergence of Electronic  Banking in Nigeria 15

2.1.4 Delivery channels 16

2.1.5 Positive effects of Electronic Banking 18

2.1.6 Negative effects of Electronic Banking 19

2.1.7 Profile of United Bank For Africa (UBA) PLC 20

2.2 Theoretical Framework 26

2.2.1 The financial intermediation theory of Banking 26

2.2.2 The fractional  reserve theory  of Banking 27

2.2.3 Modernization   theory of Development 28

2.3 Empirical  Framework 29

2.3.1     Views  on Electronic  Banking                                                                         29

2.3.2    Views   on the common  Banking  products  and Electronic   Banking           31

CHAPTER THREE: RESEARCH METHODOLOGY

3.1     Research design                                                                                             34

3.2     Population of the study                                                                             34

3.3       Sample size                                                                                               34

3.4     Sampling procedure and sampling technique                                          35

3.5     Method of data collection and data sources                                             35

3.5.1    Data sources                                                                                              35

3.5.2    Method of data collection                                                                         36

3.6      Validation  of the instrument                                                                     37

3.7      Reliability test of the instrument                                                              37

3.8      Model specification                                                                                   37

3.9     Techniques of data treatment                                                                   38

CHAPTER FOUR: DATA PRESENTATION AND ANALYSIS

4.1. Presentation and Analysis  of Data                                                               39

4.3      Test of Hypothesis                                                                                     45

4.4     Discussion  of Findings                                                                             46

CHAPTER  FIVE _: 

SUMMARY, CONCLUSIONS AND RECOMMENDATIONS