ABSTRACT

This study ascertain the effect of Managerial Skills and Development on Organizational Performance of First Bank and Access Bank Plc in Abia State, Nigeria. The study sought to examine the effect of employees’ reward on productivity, ascertain the effect of employee training and development on profitability, determine the relationship between managers’ interpersonal skills and customer perception and ascertain the effect of top management support on efficiency of First Bank and Access Bank Plc in Abia State, Nigeria. The target population of 588 consists of staff of the two selected banks in Abia State, Nigeria. The sample size of 239 was derived from Taro Yamane formula. A total of two hundred and thirty-nine (239) copies of the questionnaire were distributed to the respondents, seven (7) questionnaire were lost/wrongly filled while two hundred and thirty two (232) questionnaire were correctly filled and returned which formed the basis of the study.  In testing the purpose of this study, linear regression model, Analysis of variance (ANOVA) and Pearson Correlation Coefficient with SPSS Version 23 aided the study. The study showed that there is a strong positive correlation between Employees reward and Productivity of First Bank and Access Bank Plc in Abia State, Nigeria, there is a strong positive relationship between training and development on profitability of First Bank and Access Bank Plc in Abia State, Nigeria, there is significant relationship between manager’s interpersonal skills and customer perception in First Bank and Access Bank Plc in Abia State, Nigeria and there is significant relationship between top management support and efficiency of First Bank and Access Bank Plc in Abia State. Nigeria. Summarily, the study concluded that managerial skills and development have a positive and significant effects on organizational performance of First Bank and Access Bank Plc in Abia State, Nigeria. The study recommended  that management should encourage productive employees to perform well, intellectual capital should be undertaken in the area of training, developmental opportunities and knowledge sharing, employees should not be discontented from decision making and further study should be carried out on effect of managerial skills and development on organizational performance in other sectors and region in Nigeria.