Assessing Customers Service Efficiency Among Mobile Telecommunication Users In Umuahia:- Dibie Awele F
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ABSTRACT
The research work examined customer service efficiency among mobile telecommunication user in umuahia. Four mobile telecommunication companies were selected for the study using convenience and judgmental sample selection methods. Data were collected using questionnaire, which was distributed to 150 respondents. The stated hypothesis were tested using the multiple regression model and the result showed that there is a strong relationship between customer service, satisfaction and retention in the communication industry in Nigeria.
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APA
FLORENCE, D. A. (2026). Assessing Customers Service Efficiency Among Mobile Telecommunication Users In Umuahia:- Dibie Awele F. Michael Okpara University of Agriculture. Retrieved July 24, 2026, from http://repository.mouau.edu.ng/works/assessing-customers-service-efficiency-among-mobile-telecommunication-users-in-umuahia-dibie-awele-f-7-2
MLA
FLORENCE, DIBIE AWELE. "Assessing Customers Service Efficiency Among Mobile Telecommunication Users In Umuahia:- Dibie Awele F." Michael Okpara University of Agriculture, 6 Jan. 2026, http://repository.mouau.edu.ng/works/assessing-customers-service-efficiency-among-mobile-telecommunication-users-in-umuahia-dibie-awele-f-7-2. Accessed July 24, 2026.
Chicago
FLORENCE, DIBIE AWELE. "Assessing Customers Service Efficiency Among Mobile Telecommunication Users In Umuahia:- Dibie Awele F." Michael Okpara University of Agriculture (2026). Accessed July 24, 2026. http://repository.mouau.edu.ng/works/assessing-customers-service-efficiency-among-mobile-telecommunication-users-in-umuahia-dibie-awele-f-7-2