ABSTRACT

The study investigated administrators’ perceived workforce diversity management on quality education delivery in universities in South East, Nigeria. Five research questions and five null hypotheses guided the study. Descriptive research design was adopted for the study. The population of the study was 5,218 male and female administrators in the five federal universities in South East, Nigeria. Employing proportionate stratified random sampling technique, a sample size of 522 administrators representing ten percent of the population was selected. The instrument for data collection was a 40-item researcher’s structured questionnaire titled, ‘Perceived Influence of Workforce Diversity Management Questionnaire’ (PIWDMQ) on a 4-point scale. The instrument was validated by three research experts and the reliability test conducted using Pearson Product Moment Correlation Coefficient yielded an index value of 0.92. Administration of the instrument was on face to face basis and the data were analysed using mean and standard deviation to answer the research questions while the z-test was adopted in testing the null hypotheses at 0.05 level of significance. Some of the findings of the study were that prevention in ethnic discrimination to a positive high extent influences quality education delivery. Also, inclusion in management of age diverse employees as well as accommodation of religious diversity of employees have positive high influence in quality education delivery in the universities. It was therefore recommended among others that educational administrators should seek, develop and support workforce diversity management strategies that would promote quality education delivery. Educational administrators should ensure fair treatment of every member of their work force irrespective of their ethnic origin in other to give them a sense of belonging for enhanced job performance.