ABSTRACT

The study focused on Human resource planning and development strategy in three selected hotels in Port Harcourt with reference to hotel Presidential, 1804 hotel and & Arriva hotel and suite. The objectives of the study was to identify the human it-source planning and development strategies used by hotels in Port Harcourt. To achieve the objective of the study, survey research design was adopted. A total of 286 questionnaires were administered to the selected staff of the hotels. Data collection with questionnaire were analyzed using simple percentage. The findings in chapter four revealed that there is a significant relationship existing between human resource development programme and the performance of hotel employees. The researcher recommended that the human resource department should develop and implement a comprehensive career development training programme for the staff. This would make them proactive and resilient, and effectively propagate government policies. The researcher also recommend that seminars and workshop should be conducted in order to change the mentality of every employee in a hotel industry.

TABLE OF CONTENTS 

Title Page i

Certification ii

Dedication iii

Acknowledgement iv

Abstract v

Table of Contents vi

List of Tables ix

CHAPTER ONE

INTRODUCTION 1

1.1     Background of the Study 1

1.2 Statement of the Problem 3

1.3     Objectives of Study 4

1.4     Research Questions      4

1.5     Research Hypotheses 5

1.6     Significant of Study 5

1.7     Scope of Study 5

1.8 Limitation 6

1.9     Definition of Terms 6

CHAPTER TWO

2.0 INTRODUCTION 7

2.1 Conceptual Framework 7

2.1.1 Human Resource Planning 7

2.2 Factor that Determine Human Resource Planning 8

2.2.1 Macro Human Resource Planning 10

2.2.2 Principles and Techniques of Planning 10

2.2.3 Prerequisites for Effective Human Resource Planning 11

2.2.4 Integrating Human Resource Planning with Hotel Strategy Plan 12

2.3 Objective of Human Resource Planning 13

2.4 Two Types of Human Resource Planning 13

2.5 Development 16

2.6 Step in Human Resource Development 16

2.7 Developing Human Resource Strategy 17

2.8 Strategies 18

2.9 Human Resource Planning and Development 18

2.10 Essence of the Human Resource Planning and Development Strategy 19

2.11 Effect of Human Resource Planning and Development Strategy 20

2.12 Role of Strategic Human Resource Planning 20

2.13 Empirical Frame Work 22

2.14 Theoretical Framework 23

2.14.1 Human Resources Theories 23

2.15 Summary of Literature Review 24

CHAPTER THREE

3.0 METHODOLOGY 26

3.1 Research Design 26

3.2 Area of Study 26

3.3 Population for the Study 27

3.4 Sample Size and Sampling Techniques 27

3.5 Instrument for Data Collection 29

3.6 Validation of Instrument 29

3.7 Reliability of the Instrument 29

3.8 Data Collection Techniques 29

3.9 Data Analysis Techniques 30

CHAPTER FOUR

DATA PRESENTATION, ANALYSIS, AND INTERPRETATION 31

4.1 Data presentation 31

4.2 Discussion of Findings 36

CHAPTER FIVE

SUMMARY, CONCLUSION AND RECOMMENDATIONS 37

5.1 Summary 37

5.1.1 Restatement of the Research Problem 37

5.1.2 Major Findings 38

5.2 Conclusion 38

5.3 Recommendations 39

References 40

Appendix