ABSTRACT

Computers and teleconnnurjication system have become very important as delivery systems and productivity tools of electronic data and information. Nigerian banks have no^v realized that banking today requires prompt delivery ofservices, efficiency and the ability ofcustomers to be served in any oftheir branches in anypart ofthe country without any encumbrance. Thefocus of this study is on "The effect of information communication technology on banking sector performance in Nigeria, A study ofFirst Bank Nigeria Aba, Abia State. The objectives ofthis study is to identify the degree of acceptance of information and communication technology on banking sector in decision making, to examine the contribution of information and communication technology to the growth of the banking sector, and to determine the effect of information and communication technology on the banking sector performance. 38 staffwas usedfor the study and Questionnaire was drawn and administered to respondents which was duly filled and collected. The t-test statistical tool was used in testing the hypothesis by testing the "Goodness or Fitness n ofthe frequencies. Some ofthe majorfindings yvere: Information and communication technology is widely accepted by the banking sector, the contribution of information and communication technology has brought about revolution in the economy and help to reduce operational cost in the areas such as personal management, administration maintenance and information and communication technology which has enhanced efficiency in banking sector, through the use ofATM, smart cards reduction in the cost ofdoing business in banks andfallowing recommendation with the intent that ifadopted, would have positive effects on the banking sector. The banks should improve more on its information technology so as to enhance its productivity, the use of(ICT) in the banking sector should not only be restricted to the cities alone, rural banking should also be improved uponfrom time to time. There should be enlightenment given to the general public through the various media on how to use some ofthe (ICT) equipment like the smart cards, ATM, etc. and its importance should also be made known to the public.