ABSTRACT

This work deal with the development of staff performance evaluation model in registered hotels in Umuahia metropolis, Abia State, Nigeria. Study had four specific objectives and was guided by four research questions. The specific objectives; to determine the performance evaluation models currently in use in hotels in Umuahia metropolis, find out whether employees of the hotels are satisfied with the way they are being evaluated by their employers, also find out whether the existing performance evaluation models as presently used motivates them towards high level of performance on their jobs and developed a performance evaluation model that can best serve the need for effective staff assessment in the registered hotels in Umuahia metropolis. The work also reviewed related empirical framework. Data generated was analyzed by the use of simple descriptive statistics which involves percentage and frequency for objectives 1, 2, 3 and 4. Population for the study was 230. The sample for the study was 146 which comprise of 4 management staff selected from each the six (6) hotels and 22 staff from the only 3 star hotel and 20 staff from the other five hotels. Instrument for data collection, the study used a structured questionnaire. In the findings, the staff performance evaluation methods did not meet the staff evaluation needs, a model had to be developed in order to motivate employees towards high level of performance. This work developed the combination of "halo effect and recent behaviour influence evaluation models" as perfect model for staff performance evaluation.

TABLE OF CONTENTS 

Title Page i

Certification ii

Dedication iii

Acknowledgement iv

Abstract v

Table of Contents vi

List of Tables ix

CHAPTER ONE

INTRODUCTION 1

1.1 Background to the Study 1

1.2 Statement of the Problem 4

1.3 Objectives of the Study      4

1.4 Researcher Questions 5

1.5 Significance of Study 5

1.6 Scope of the Study 6

CHAPTER TWO 

LITERATURE REVIEW 7

2.1 CONCEPTUAL FRAMEWORK 7

2.1.1 The Concepts of Performance Evaluation 7

2.1.2 Importance of an Employee Performance Evaluation 9

2.1.3 Purpose of Performance Evaluation Models 11

2.1.4 Performance Evaluation Model 12

2.1.5 Performance Evaluation 12

2.1.6 Types of Performance Evaluation Models 14

2.1.7 Problems of the Existing Evaluations Models 18

2.2 THEORETICAL FRAMEWORK  17

2.2.1 The Goal Setting Theory 17

2.2.2 Expectancy Theory 17

2.2.3 The Equity Theory 18

2.2.4 Need-Hierarchy Theory 18

2.3 RELATED EMPIRICAL WORKS 18

2.4 Summary of Review Literature 19

CHAPTER THREE

3.0 MATERIALS AND METHODS 20

3.1    Research Design, 20

3.2 The Study Area 20

3.3 Population For The Study 21

3.4 Sample/Sampling Techniques 21

3.5 Instrument For Data Collection 21

3.6 Data Collection Techniques 22

3.7 Validation Of The Instrument 22

3.9 Data Analysis Technique 22

CHAPTER FOUR

DATA PRESENTATION, ANALYSIS, AND INTERPRETATION 23

4.3 Discussion of Findings 28

CHAPTER FIVE

SUMMARY, CONCLUSION & RECOMMENDATIONS 31

5.1 Summary 31

5.1.1 Restatement of the Research Problem 31

5.1.2 Principle Findings 32

5.2 Conclusion 32

5.3 Recommendations 33

5.4 Contribution to knowledge 33

References 34-35

Appendices