ABSTRACT
The
voice-aided ATM system aims to provide an accessible and user-friendly
interface, empowering blind and visually impaired customers to independently
perform banking transactions. By leveraging voice prompts and commands, the
system enables users to navigate throueh options, check account balances,
withdraw cash, transfer funds, and conduct other essential transactions using
spoken instructions.. The system's design methodology, such as User-Centered
Design (UCD), ensures that the needs and preferences of blind and visually
impaired customers are considered throughout the development process. User
research, personas, and use case scenarios are utilized to understand user
requirements and create a tailored experience. Adherence to accessibility guidelines
and standards guarantees the system's compliance and compatibility with
assistive technologies commonly used by blind and visually impaired
individuals. The proposed system offers numerous advantages. Firstly, it
provides equal access to banking services, promoting financial inclusion and
empowering blind and visually impaired customers to manage their finances
independently. The userfriendly interface and intuitive voice commands simplify
the transaction process, eliminating the reliance on visual cues. Enhanced
security measures, such as robust authentication methods and encryption
protocols, protect customers' financial data and ensure privacy. Implementation
of a voice-aided ATM system can also benefit the banks themselves. It reduces
the need for staff assistance, resulting in time and cost savings. Furthermore,
the system enhances the overall customer experience, leading to increased
satisfaction and loyalty, and reinforcing a positive brand image. Although
challenges may arise, such as technical infrastructure requirements and
stafftraining, the potential impact on blind and visually impaired customers
outweighs these obstacles. By embracing this technology, Nigerian banks can
demonstrate their commitment to accessibility, inclusivity, and customer-centric
services.
MARAIZU, A (2025). Simulating A Voice-Aided ATM System For Blind And Visually Impaired Customers Of Nigerian Banks:- Maraizu Precious A. Mouau.afribary.org: Retrieved Apr 05, 2025, from https://repository.mouau.edu.ng/work/view/simulating-a-voice-aided-atm-system-for-blind-and-visually-impaired-customers-of-nigerian-banks-maraizu-precious-a-7-2
AMAUCHECHUKWU, MARAIZU. "Simulating A Voice-Aided ATM System For Blind And Visually Impaired Customers Of Nigerian Banks:- Maraizu Precious A" Mouau.afribary.org. Mouau.afribary.org, 04 Apr. 2025, https://repository.mouau.edu.ng/work/view/simulating-a-voice-aided-atm-system-for-blind-and-visually-impaired-customers-of-nigerian-banks-maraizu-precious-a-7-2. Accessed 05 Apr. 2025.
AMAUCHECHUKWU, MARAIZU. "Simulating A Voice-Aided ATM System For Blind And Visually Impaired Customers Of Nigerian Banks:- Maraizu Precious A". Mouau.afribary.org, Mouau.afribary.org, 04 Apr. 2025. Web. 05 Apr. 2025. < https://repository.mouau.edu.ng/work/view/simulating-a-voice-aided-atm-system-for-blind-and-visually-impaired-customers-of-nigerian-banks-maraizu-precious-a-7-2 >.
AMAUCHECHUKWU, MARAIZU. "Simulating A Voice-Aided ATM System For Blind And Visually Impaired Customers Of Nigerian Banks:- Maraizu Precious A" Mouau.afribary.org (2025). Accessed 05 Apr. 2025. https://repository.mouau.edu.ng/work/view/simulating-a-voice-aided-atm-system-for-blind-and-visually-impaired-customers-of-nigerian-banks-maraizu-precious-a-7-2